Delivery & Returns

  • The cut off time for same day dispatch is 4pm for most orders, larger orders may take longer.
  • Orders are dispatched Monday to Friday, orders placed after the 4pm cut off time on Friday will be dispatched on the following Monday.
  • We do not currently dispatch orders on Weekends or Bank / Public Holidays.

Delivered by Royal Mail®

With Royal Mail delivering your order you gain access to great features like Delivery Tracking with a GPS Map that shows the final location of delivery, Text, Email & App Notifications. (App notifications require you to have Royal Mail's App installed on your device)

Easy in-flight Delivery Options that allow you to arrange the delivery to suite you, you can even have your order delivered to a Royal Mail collection point for collection when convenient.

Mainland UK Delivery

You can choose one of the following methods at the checkout:
  • Standard - Delivery in 2 to 4 days via Royal Mail Tracked 48
  • Express - Delivery in 1 to 3 days via Royal Mail Tracked 24
Royal Mail makes deliveries Monday to Saturday (they also sometimes deliver on Sunday in certain areas of the UK)

None Mainland UK Delivery

For delivery to the Isle of Man, Jersey, Guernsey, Alderney, Sark, other parts of the Channel Islands, remote parts of Scotland and anywhere else that isn't classed as "UK Mainland" then delivery may take longer than stated above.

International Delivery

Please note that international deliveries maybe subject to local tax/vat and import duty fees before the order is released to you for delivery.

You can choose one of the following methods at the checkout:

Europe
  • Standard International - Delivery in 3 to 17 days via Royal Mail International Tracked & Signed

USA & Australia
  • Standard International - Delivery in 3 to 17 days via Royal Mail International Tracked & Signed

    Returns

    • We don't require broken mugs to be returned.
    • Personalised mugs cannot be returned.

    Not the mug for you? It's ok, we understand, so you have 30 days from when you receive your order to make a return. No need to fill in forms or ask us for a Returns Number, it's hassle-free, just send it back to our returns address below.

    Please use a Tracked Service when making a return so that we can help you if your return goes missing in the postal system, if you cannot prove you have sent the return then we may not be able to refund you.

    Returns Address
    WeDoMugs Order Returns
    Unit 3, 202 Pershore Road South
    Birmingham
    B30 3EU
    UK

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