- The cut off time for same day dispatch is 4pm for most orders, larger orders may take longer.
- Orders are dispatched Monday to Friday, orders placed after the 4pm cut off time on Friday will be dispatched on the following Monday.
- We do not currently dispatch orders on Bank or Public Holidays.
Orders are despatched within 24 hours and are sent by one of the following delivery methods:
Mainland UK Delivery
You can choose one of the following methods at the checkout:
Royal Mail Tracked 48® - Delivered in 3 to 4 days after the order has despatched
Royal Mail Tracked 24® - Delivered in 1 to 2 days after the order has despatched
Royal Mail makes deliveries Monday to Saturday (they also sometimes deliver on a Sunday in certain areas of the UK)
None Mainland UK Delivery
For delivery to the Isle of Man, Jersey, Guernsey, Alderney, Sark, other parts of the Channel Islands, remote parts of Scotland and anywhere else that isn't classed as "UK Mainland" then delivery may take longer than stated above.
You can choose one of the following methods at the checkout:Europe
USA & Australia
- Delivered in 5 to 8 business days via Royal Mail International Tracked & Signed
- Delivered in 7 to 12 business days via Royal Mail International Tracked & Signed
- We don't require broken mugs to be returned.
- Personalised mugs cannot be returned.
Not the mug for you? It's ok, we understand, so you have 30 days from when you receive your order to make a return. No need to fill in forms or ask us for a Returns Number, it's hassle-free, just send it back to our returns address below.
Please use a Tracked Service when making a return so that we can help you if your return goes missing in the postal system, if you cannot prove you have sent the return then we may not be able to refund you.
When will I be refunded?
You will be refunded via your original payment method once we have received and processed your return. It can take up to 5 working days to process your return and refund; it may take longer to appear in your payment account.
WeDoMugs Order Returns
Unit 3, 202 Pershore Road South